Account Manager - Job Description

CIRRO Fulfillment, a leading subsidiary under the CIRRO brand, specializes in providing comprehensive omnichannel fulfillment solutions across a diverse range of product categories, including fashion, electronics, and furniture. With a global network spanning over 12,910,000 ft² across more than 30 countries and pioneering intelligent fulfillment centers equipped with Autonomous Mobile Robots (AMRs) in the US and the UK, our commitment to innovation and excellence is unwavering. As we continue to expand our operations, we seek to enrich our North American Sales Team with the addition of a dynamic Account Manager. This role is pivotal in enhancing client satisfaction and fostering growth within our organization. This role offers a unique opportunity to contribute to the growth of a leading fulfillment service provider while developing professional skills in a dynamic and supportive environment.

Key Responsibilities:

· Serve as the primary point of contact for assigned clients, managing communications such as emails and calls with professionalism and efficiency to address their daily requirements.

· Provide comprehensive support for client inquiries, reports, and troubleshooting needs, ensuring collaborative efforts for resolution that prioritize client welfare.

· Diligently monitor client shipments, liaising with relevant departments (local and overseas) including warehouse, IT, finance, etc. to address and resolve any issues or discrepancies promptly, thereby ensuring seamless customer service delivery.

· Work in tandem with the Business Development team to maintain and strengthen relationships with existing clients, aiming for superior client retention through various strategies including regular business reviews, clear communication of policy updates, and guiding clients to appropriate resources.

· Develop and implement Standard Operating Procedures (SOPs) for clients, ensuring both operational and internal team adherence to established processes.

· Engage in departmental and organizational opportunities for continuous improvement to achieve both personal and business objectives.

· Propose and initiate enhancements to current processes and the introduction of new procedures aimed at enriching the client fulfillment experience, aligning with business objectives and corporate values.

Required Abilities:

· Exceptional communication skills with the ability to engage effectively with both internal and external stakeholders.

· Demonstrated analytical acumen, technical proficiency, and attention to detail.

· Proficient in Microsoft Business Suite (Excel, Word, PowerPoint).

· Capable of multitasking, prioritizing tasks to complete them within established timelines while maintaining accuracy and quality.

· Independent goal setting and achievement in both personal and business contexts.

Qualifications:

· A Bachelor's degree in Business Administration (B.A.) or an equivalent qualification.

· Bilingual proficiency in English and Chinese (both spoken and written) is essential.

· A minimum of 3 years of proven experience in account management, preferably within the B2C e-commerce sector, encompassing areas such as fulfillment, shipping, logistics, or supply chain. Prior experience in e-commerce fulfillment services will be considered an advantage.